We’re committed to delivering your order exactly as ordered, and we back it up with our plain-language SPS Guarantee.
No hoops. No hassles. No fine-print.
We’re committed to delivering quality components. By consistently delivering components on time and machined precisely, we remove a variable from your workload. Our processes were crafted to prevent errors (hence how we chose our name).
However, we’re human. Someday, a storm may hit or a team member may make an error. When that happens, we’re committed to making you our top priority. We’ll extend our shop hours, pay for expedited shipping and whatever else we need to do to make it right. We’ll also keep open lines of communication so your team can plan and pivot.
It won’t be… We don’t say that out of arrogance. We intentionally built redundancies and checkpoints into our processes to prevent errors. Our ERP system calculates material stores, capacity by machine and factors in staffing levels. If it looks like we’re running close to capacity in any area, we know in advance. Additionally, if we needed to choose between delivering an order late or paying for expedited shipping—we’d pay it.
We use a CMM Inspection process to digitally analyze variances not visible to the human eye. It takes the CAM files, scans the completed product and confirms error free work. Additionally, our Quality Manager inspects every order before it’s approved for delivery. We aren’t guaranteeing quality on 97% of your order. We’re guaranteeing 100% of it. If you find a part that doesn’t make spec, call us, and let us make it right.
OK, so nobody’s perfect
We can’t control the weather. We can’t control the shipping channels—but we can control how we respond to them. We’ve run our shop on generators during a historic ice storm, personally delivered orders after tornados disrupted shipping and leveraged industry connections when COVID disrupted raw materials supply. Doubling down with grit is our style, but admittedly, it eventually has its limits.
If an Act of God interrupts our operations, we’re going to be in contact quickly giving you options and updates.
We’re Relationship-Driven. If We’re Capable of Helping You Chase an Opportunity… We’ll Be There!
We’re invested in your success, so when you have an opportunity arise, just call. We’ve worked late into the night machining a nearly double order for a client who won a big project. Can we guarantee we’ll always be able to work a miracle for you? No. Will we always try to find a way? Yes.
What do you need to chase your growth goals?
If an exceptional CNC machining and precision manufacturing shop is on your list, introduce yourself today and tell us about your needs. Go ahead…