This is about that time SPS delivered when you could have rightfully claimed act of God.

Big ice storm shuts down the town and FedEx and UPS stop delivering. Your shop doesn’t have reliable power–and you crank out the order using generators. FedEx and UPS aren’t delivering, so you drive it over there yourself. You called and let them know that while there was a massive ice storm/problem, their order would still be arriving on time.

Sell good communication, creativity and accountability. 

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